What is your Return and Exchange Policy?

Due to the large selection of dresses that are available, we cannot stock every style/color/size combination. Therefore we must special order most dresses and gowns, directly from the manufacturer, in the style/color/size combination that you chose. Since we cannot return any of these special orders to the manufacturer, we cannot accept any returns, exchanges or cancellations on these same items.

Please be sure to measure carefully, as you are responsible for accurate measurements, and size selection. Please use our Measuring Guide as a reference. Each manufacturer’s size chart is different, so please select the correct one in determining the size that you order. No refunds/returns/exchanges will be accepted for ordering the incorrect size. Please remember that most dresses will still require some alterations to obtain that perfect fit. If you have any questions regarding size, please call us at 888-4-ULTFASH.

Each dress is inspected, before it is shipped for any defects or damages. However, in the event that the dress arrives to you in a damaged condition, please contact us by email or phone, at 888-4-ULTFASH, within 48 hours of receiving your dress. You will be provided with a Return Authorization number to return the damaged dress. This Return Authorization number must be clearly written on the outside of the return package. We will do our best to get you a replacement in time for your wear date. The damaged dress must be returned in an unworn and unaltered condition with all tags and labels still intact. There will be no exceptions to this!

Packages that are shipped back to Ultimate Fashions without a Return Authorization number clearly visible on the outside of the box will be REFUSED. The package must be post marked within 3 days of Return Authorization notification. Any deviation to this damaged goods policy will result in the package being returned to you at your expense.

We will not accept any cancellations after an order have been confirmed and placed with the manufacturer, and at which time, your credit card will be charged.